Legal Policies

GoForFresh ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or place orders.

1. Information We Collect: (a) Personal information you provide: Name, phone number, delivery address, and payment information when you place an order via WhatsApp or our website. (b) Automatically collected data: When you visit our website, we may collect IP address, browser type, device information, pages visited, and time spent on pages through standard web analytics.

2. How We Use Your Information: (a) To process and deliver your orders. (b) To communicate with you about your order status via WhatsApp. (c) To improve our website and services. (d) To comply with legal obligations. We do NOT use your information for unsolicited marketing without your consent.

3. Data Sharing: We do not sell, rent, or trade your personal information to third parties. We may share data with: (a) Delivery partners — only the information necessary to complete your delivery (name, address, phone). (b) Payment processors — for transaction processing. (c) Legal authorities — when required by law.

4. Data Storage and Security: Your personal data is stored securely and protected with reasonable technical and organizational measures. WhatsApp conversations are subject to WhatsApp's own privacy policy and end-to-end encryption. We retain order data for accounting and legal purposes as required by Indian law.

5. Cookies: Our website may use essential cookies for functionality and analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though some website features may not function properly.

6. Your Rights: Under applicable Indian data protection laws, you have the right to: (a) Access your personal data. (b) Request correction of inaccurate data. (c) Request deletion of your data (subject to legal retention requirements). (d) Withdraw consent for marketing communications. To exercise these rights, contact us at support@goforfresh.in.

7. Third-Party Links: Our website contains links to external research papers (PubMed, DOI) and social media platforms. We are not responsible for the privacy practices of these external sites.

8. Children's Privacy: Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, contact us immediately.

9. Changes to This Policy: We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

10. Contact: For any privacy-related questions or requests, contact us at: Email: support@goforfresh.in | Phone: +91 78228 56741

Because our products are fresh, perishable food items with no preservatives, our refund and cancellation policies are designed to be fair while accounting for the nature of freshly cut produce.

1. Cancellation Before Preparation: If you cancel your order before we have started cutting and packing it, you will receive a full refund (if prepaid) or no charge will apply. Contact us immediately on WhatsApp at +91 78228 56741 to cancel.

2. Cancellation After Preparation: Once your produce has been cut and packed, cancellation is not possible as the product is perishable and cannot be resold or reused.

3. Quality Issues: If you receive a product that is damaged, leaking, has an off taste/smell, or is otherwise not up to our quality standards, contact us within 2 hours of delivery with a photo/description. We will either: (a) Replace the product at no charge, or (b) Issue a full refund for the affected item.

4. Delivery Issues: If your order is not delivered within the promised timeframe, or is delivered to the wrong address due to our error, we will either redeliver or issue a full refund.

5. Allergen Disclaimer: Our products contain natural fruit and vegetable ingredients. If you have known allergies to any of our listed ingredients, do not order that product. We are not responsible for allergic reactions to clearly listed ingredients.

6. Non-Refundable Situations: (a) Change of mind after preparation has begun. (b) Failure to consume within recommended timeframe (24 hours). (c) Improper storage (not refrigerated). (d) Allergic reactions to clearly listed ingredients.

7. Refund Method: Refunds will be processed via the original payment method within 5-7 business days. COD orders will be refunded via UPI transfer.

8. Contact for Refunds: WhatsApp: +91 78228 56741 | Email: support@goforfresh.in

GoForFresh is committed to delivering the freshest produce possible. Our delivery model is designed around freshness, not convenience — your produce is cut fresh after you order and delivered the same day.

1. Delivery Timeframe: We deliver between 5 AM and 9 AM on your selected date. Actual delivery time depends on your location and order volume. We will communicate the expected delivery time via WhatsApp when confirming your order.

2. Delivery Area: We currently deliver within our local service area. Contact us on WhatsApp at +91 78228 56741 to confirm delivery availability in your area.

3. Delivery Charges: Orders above ₹99: Free delivery. Orders ₹51-₹99: ₹10 delivery charge. Orders below ₹51: ₹20 delivery charge. Delivery charges are calculated at checkout and communicated before order confirmation.

4. Order Minimum: There is no minimum order requirement. You can order a single shot (₹25).

5. Delivery Responsibility: Once the product is delivered and received by you (or someone at your delivery address), responsibility for the product transfers to you. Please ensure someone is available to receive the order.

6. Storage Instructions: Consume immediately for best taste and nutrition. If not consuming immediately, refrigerate at 4°C or below and consume within 24 hours. Do not freeze. Do not leave at room temperature for extended periods.

7. Incorrect Address: If you provide an incorrect delivery address, we will attempt to contact you. If we cannot reach you and the delivery fails, a redelivery may incur additional charges.

8. Contact: For delivery updates or issues, WhatsApp us at +91 78228 56741.

This disclaimer applies to all products sold by GoForFresh and all content published on https://goforfresh.in, including but not limited to our FAQ pages, blog articles, and product descriptions.

1. Not Medical Advice: The information provided on our website is for educational and informational purposes only. It is NOT intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

2. Food Products, Not Medicines: GoForFresh cut vegetables, cut fruits, ready-to-cook mixes and farm staples are food products — specifically, fresh fruit and vegetables. They are NOT medicines, drugs, or dietary supplements as defined by the Food Safety and Standards Authority of India (FSSAI) or any other regulatory body. They are not intended to diagnose, treat, cure, or prevent any disease.

3. Research Citations: We cite peer-reviewed research papers published in scientific journals (PubMed, DOI-indexed) to provide evidence-based information about ingredients. These citations represent published research findings and do not constitute clinical claims about our specific products. Research findings are about ingredients in general, not about our products specifically.

4. Individual Results: Individual results vary based on age, genetics, overall diet, health conditions, physical activity, sleep, stress levels, and many other factors. The benefits described are potential benefits based on research — not guaranteed outcomes.

5. Allergens: Our products are made from natural fruits and vegetables. Ingredients are listed for each product. If you have known allergies to any ingredient, do not consume that product. Common allergens that may be present: honey and dairy (in selected farm staples). All products are prepared in a facility that handles multiple fruits and vegetables.

6. Pre-existing Conditions: If you have diabetes, kidney disease, liver disease, are taking blood thinners, are pregnant or breastfeeding, or have any other medical condition, consult your doctor before consuming our products. Some ingredients (e.g., turmeric, beetroot, karela) may interact with medications or affect blood sugar levels.

7. Not a Meal Replacement: Our products are designed to be part of a balanced diet, not to replace meals. Do not use them as a sole source of nutrition or as part of an extended fast/cleanse.

8. Transparency Commitment: Where scientific evidence for an ingredient's health benefit is weak, mixed, or absent, we state this clearly on our FAQ and blog pages (see our honest notes on detox claims and alkaline water). We believe transparency builds more trust than exaggerated marketing claims.

9. Contact: If you have questions about whether our products are suitable for your health situation, please consult your healthcare provider or contact us at support@goforfresh.in.